This policy describes the information this website collects, why we collect it, who else sees it, how long we keep it, and how to ask us to delete it. It covers the AI intake assistant in its own section, because that surface handles more of what you type than any form on the site.
Effective October 29, 2026. Last updated October 29, 2026. This version describes, in section 3, the notes this site keeps in your browser about the chat invitation, which last only for that visit except the one note kept once you have sent us your details, and, in section 4, the list of page addresses the chat keeps in your tab and sends to our intake team with your details. The previous version took effect October 16, 2026.
This policy applies to Family Law of North Texas, LLC and to this website, including every form, calculator, and the AI intake assistant. It describes how we handle information about visitors and prospective clients.
It does not govern information we hold about current or former clients in the course of representing them. That information is governed by the Texas Disciplinary Rules of Professional Conduct, by our engagement agreement with you, and by the duty of confidentiality every Texas lawyer owes a client. Where this policy and that duty differ, the duty of confidentiality controls.
2. Privacy is not the same as attorney-client privilege
Please read this section before you type anything into a form or into the assistant.
Submitting a form, calling, emailing, or chatting with the assistant does not create an attorney-client relationship. An attorney-client relationship is formed only when we sign a written engagement agreement with you. Until that happens, what you send us is generally not privileged and may not be confidential. We may already represent someone on the other side of your matter, in which case we cannot represent you and may not be able to keep what you sent from being used.
So: tell us enough to find out whether we can help, and hold the rest. Do not send documents, admissions, settlement positions, or details you would not want an opposing party to learn until we confirm that we can take your matter and you have signed an engagement agreement.
3. Information we collect
Information you give us
When you use the Free Case Alignment Review form, the cost estimator, the custody calendar tool, or the AI assistant, we collect what you enter. Depending on the form, that can include:
your name, email address, and phone number
your ZIP code, and the Texas county it maps to
the type of matter you are asking about, and where it stands
whether a hearing, a filing, or a deadline is already set
anything else you choose to type into a free text field or into the assistant
None of these fields require you to describe the facts of your case. The forms are built to route you to the right person, not to take your statement. If you call or email us instead, we receive what you choose to tell us.
Information collected automatically
Like most websites, this one records technical information when you visit:
IP address, browser type, operating system, and device type
pages viewed and the path you took through the site
the page or search that referred you, and any campaign parameters in the link you followed, such as utm_source and utm_campaign, and advertising click identifiers in that link, such as a Google Ads click ID
the page you first landed on, and the date and time of each request
Beginning October 14, 2026, this site uses Google Analytics, which counts visits, the pages viewed and actions such as opening the assistant, sending an inquiry, or tapping a phone number or email link, and tells us which search engines and campaigns bring people here. Google Analytics never receives what you typed into a form, the search box or the AI assistant, and never receives your name, email or phone number. Page addresses are sent without a search term or anything else you typed; the only query details kept are campaign parameters, advertising click identifiers and a few fixed labels this site adds to its own links, such as the custody calendar's share link; and the labels this site attaches to each event come from a fixed list. When you send an inquiry or use the AI assistant, the random identifiers Google Analytics gave your browser and your visit are stored with that inquiry or conversation, so we can tell which visits lead to inquiries. Nothing you typed, and nothing that identifies you by name or contact detail, is sent to Google. What is sent about an inquiry is limited to fixed labels from a list, such as the general kind of matter, the county or how soon you need help, which you chose on a form or the assistant recorded from your answers, and the fact that an inquiry was sent.
Beginning October 14, 2026, this site uses Microsoft Clarity, a session recording and heat mapping service, which records how you move through a page: mouse movement, taps and clicks, scrolling, window size, and the pages you view, including the full address of each page. Anything you type into a form or into the AI assistant is masked in your browser before anything is sent to Microsoft, the chat window, every form and both calculators are masked in full, and the search page is not recorded at all. Section 8 lists the cookies Clarity sets and how to opt out. We do not run advertising pixels.
We do store a small amount of information in your browser local storage: a random identifier created the first time you begin a form, so that a two step form submitted across two page loads is recognized as one submission rather than two, the campaign parameters and click identifiers from the link you arrived on, which this site stops using 90 days after your first visit, a few small flags that record how you arrived and which tools on the site you have already used, and whether you have already sent us your details, so that the chat invitation is not shown to you again at all once you have sent us your details, and, once the call tracking script described below has run, a copy of the call tracking cookies listed in section 8. Those items do not contain your name, email, or phone number, and clearing your browser storage removes them.
The AI assistant is different. It keeps a copy of your conversation in your browser for as long as that browser tab is open, and that copy can include contact details you gave it. Section 4 explains what is kept and how to clear it.
In the same kind of tab-only storage, this site also keeps a few small notes about the chat invitation and its larger version, the one that asks what brought you here: how many pages the invitation has appeared on during that visit, whether you closed it, whether you opened the chat window, whether the larger version has already appeared, and, if the assistant has shown you emergency information, a note that it did. They exist so that the invitation appears on only a few pages in a visit and its larger version at most once, so that one you have closed does not come back during that visit, and so that neither appears again in that visit once you have opened the chat or been shown emergency information. Those notes contain nothing you typed, and your browser clears them when you close the tab.
Information from calls
Phone numbers shown on this site are routed through CallRail, a call tracking service, so we can tell which campaign produced a call. That service receives your caller ID, the number you dialed, the time, and the call duration. CallRail also reports calls to our Google Analytics account as events, with the call's source, campaign, landing page, duration, the tracking number dialed and whether the caller has called before, so that calls appear in the same reports as the visits described above.
Beginning October 16, 2026, a CallRail script on this site may change the phone number you see. The number you see can change to a tracking number chosen for your visit, by the source that brought you here or by the page you arrived on, so that a call to it is matched to that visit. Whichever number you see, it rings the firm. To do this, the script sets first-party cookies in your browser that hold a random identifier for your visit, the address of the page you first landed on, including any campaign parameters and advertising click identifiers in it, and the page or search that referred you; CallRail's settings for this site keep them for 180 days. With each page you view, and about once a minute while a page stays open, the script sends CallRail that identifier, the page address, the referring page, your IP address and browser type, which phone numbers are printed on the page and, when your browser has one, the random identifier Google Analytics gave it, so that a call can be matched to the visit. It does not send your name or contact details, it does not read what you type into a form or into the AI assistant, and the chat window and the emergency sections of this site are left out of it, so the number shown there does not change. It does not load on the search page, and it does not load when your browser sends Global Privacy Control (section 7).
Calls to the firm are recorded. We record for quality, training, and accuracy of intake notes. If you would rather not be recorded, say so at the start of the call and we will stop. You may also ask us to delete a recording of your call. Recordings are held by our call tracking provider and by the firm, and are treated the same way as any other intake record described in this policy.
Information from public records
When you give us your name and a phone number, we look that number up through EnformionGO, a public records data service, to find the address associated with it and the public property record for that address. EnformionGO receives the phone number and, for the property look-up, the name you gave us, and nothing else about your inquiry.
What comes back to us is the name the number is listed under, the address, the owners of record, the assessed and market values, whether the home is owner occupied, and the last recorded sale and mortgage amount, and only our intake team and attorneys see it, to prepare for a consultation and to run our conflicts check. Beginning October 17, 2026, this look-up can also run for an inquiry from someone whose conversation was routed to our emergency path; before that date it did not. We never show what it returns to you or to the assistant, and it is never used to decide whether we will speak with you, how quickly, or what we charge.
4. The AI intake assistant
The assistant is the chat window on this site. It is an information and triage tool. It does not provide legal advice and is not a substitute for an Attorney Strategy Consultation. Conversations with the assistant do not create an attorney-client relationship and are not privileged.
What happens to what you type
It is sent to an AI provider. To produce each reply, your message and the earlier messages in that conversation are sent to Anthropic, which operates the language model behind the assistant. Anthropic processes the text to generate a response and does not use it to train its models under the commercial terms we contract on.
It is stored by us. Every conversation is written to a database the firm controls, together with a session identifier, timestamps, which page you were on, any contact details you have given, and how you reached the site. Firm staff review conversations for quality, for safety, and to follow up on requests for help.
A copy stays in your browser until you close the tab. So that the conversation is still there when you move to another page, the assistant keeps a copy of it in your own browser, in storage that belongs to that one tab. That copy includes what you typed and any name, phone number, or email you gave the assistant, and, in the same tab-only storage, the addresses of up to ten pages you viewed on this site in this tab, without any search terms. The chat sends that list to our server with each message; it is kept only if you send us your details, and then it goes to our intake team with your message so they can see what you were reading. It is never shown to the assistant itself. Anyone using that tab can open the chat window and read the conversation. Your browser clears the copy when the tab is closed, and you can clear it yourself at any time by choosing Start over in the chat window. On a shared or borrowed device, choose Start over before you hand it back.
Contact details become an intake record. If you give the assistant your name, phone number, or email, that information is emailed to our intake inbox as a new inquiry, in the same way a form submission is, so that a person can call you back.
A phone number or email you give the assistant is checked for reachability. So that we do not lose an inquiry to a typo, a phone number is checked against Twilio Lookup and an email address against Emailable. Those services receive only the number or the address, never your name and never any part of the conversation. If the check suggests a typo, the assistant asks you once to confirm the number or address, and accepts whatever you tell it. Nothing else the check returns is ever shown to you or to the assistant, and the result never affects whether your inquiry reaches us or how it is handled.
No analytics tool receives the words. The assistant reports counts and events to Google Analytics, such as that the chat opened, how many turns it ran, the fixed labels described in section 3, or that an inquiry was sent. Whether a conversation was routed to our emergency path is never reported to any analytics tool, and neither is anything you typed or anything the assistant replied. The chat window is masked in full for Microsoft Clarity (section 8), so that tool sees the window open and the clicks and scrolling inside it, with every word masked, and never what you typed or what the assistant replied. No analytics tool on this site receives the text of a conversation.
Automated safety screening
Every message is scanned by rules that run before and after the model, in order to detect language suggesting immediate danger, such as family violence, a threat to a child, or a mention of self harm. When those rules match, the assistant stops its normal intake behavior and shows emergency and hotline information instead. That screening is automatic. It is a safety net, not a monitoring service, and it is not a substitute for calling 911.
What the assistant will not do
It does not decide anything about your matter. It does not evaluate your case, quote a price for your case, or tell you what the law will do for you. No representation decision is made by software. A person at the firm reviews every inquiry the assistant produces.
If you would rather not use it
You never have to. Call (945) 300-5522 or use the contact page instead, and nothing goes to an AI provider.
Do not put sensitive detail into it
Because the assistant is not privileged and its transcripts are stored, treat it the way you would treat a first phone call with a receptionist you have never met. Tell it what kind of matter you have and how to reach you. Save the facts for a lawyer.
5. How we use information
to respond to you, return your call, and schedule a consultation
to check whether your matter is one we can take, and whether it is in a county we serve
to run a conflicts check before we discuss your matter in any depth
to operate, secure, and improve this website and the tools on it
to understand which pages and campaigns bring people to the firm
to detect and stop spam, abuse, and fraudulent submissions
to keep records we are required to keep, and to comply with legal and ethical obligations
We do not use the information you submit through this site to build advertising profiles about you, and we do not use it for any purpose unrelated to your inquiry or to running the site.
6. How we share information
We share information only in the following circumstances.
Service providers. Companies that run parts of this site and our intake process on our behalf, under contract, and only for that purpose. They fall into these categories: website hosting and delivery, email delivery for intake notices, the AI provider behind the assistant, our chat transcript database, contact verification services that check whether a phone number or email address is reachable and which receive only that number or address, a public records look-up service that finds the address and property record associated with a phone number and which receives only that number and the name you gave us, call tracking and call recording, which also receives the visit details described in section 3, and our client relationship management system.
Analytics. Beginning October 14, 2026, Google receives the analytics data described in sections 3 and 8, and the call events described in section 3, to provide Google Analytics to us. Through a link between the two accounts, Google Analytics can tell our Google Ads account, in aggregate, which inquiries followed a click on one of our search ads, using the Google Ads click identifier described in section 3. Nothing in that report names you, and we do not use Google Ads to show you ads because you visited this site. For how Google handles this data, see the Google Privacy Policy.
Session recording. Beginning October 14, 2026, Microsoft receives the session recording and heat map data described in section 8, to provide Microsoft Clarity to us. Microsoft also sets cookies of its own when Clarity loads, which it uses for its own purposes under the Microsoft Privacy Statement.
When the law requires it. In response to a subpoena, court order, or other lawful request, or where disclosure is necessary to comply with law or to protect the rights, property, or safety of any person.
Professional obligations. Where a rule of professional conduct requires or permits disclosure, including a report required to protect someone from imminent harm.
Business changes. If the firm merges, reorganizes, or transfers its practice, information may transfer with it, subject to the confidentiality duties that already apply.
We do not share your information with advertisers, lead resellers, or any other law firm without your permission, and we do not sell it to anyone (section 7). The public records service named above receives your phone number and the name you gave us, only to run our look-up for us.
7. We do not sell your personal data
We do not sell personal data. We do not share personal data for cross context behavioral advertising, and we do not sell or share sensitive personal data at all. We have never done so.
Some browsers send a universal opt out signal, such as Global Privacy Control, telling every site you visit not to sell or share your data. We do not sell personal data, do not share it for cross context advertising, and run no advertising profiling. Two things on this site are run by companies that also sell advertising, so they are what that signal could reach: Google Analytics, whose advertising features this site turns off (section 8), and Microsoft Clarity, because Microsoft sets its own cookies when Clarity loads, including MUID, which Microsoft says it uses for advertising on Microsoft sites (section 8). So when your browser sends Global Privacy Control, this site loads neither Google Analytics nor Microsoft Clarity, and none of their cookies are set through this site. The same signal stops this site from loading the CallRail script described in section 3, so the number you see is our main number and no CallRail cookie is set through this site. Microsoft separately states that Clarity supports that signal.
8. Cookies, analytics, and session recording
This site uses cookies and similar technologies for these purposes:
Necessary. Keeping the site working, holding your place in a multi step form, and blocking abuse. These cannot be turned off without breaking the site.
Analytics. Counting visits and the actions people take, and learning which pages, search engines and campaigns lead people to contact us. Beginning October 14, 2026, this is done with Google Analytics. Google Analytics sets two first-party cookies on this site: _ga, which holds a random identifier for your browser, and a second cookie whose name begins _ga_ followed by an identifier for this site, which keeps the pages of one visit together. Google states that both last 2 years. This site tells Google Analytics not to collect Google signals, the feature that adds demographics, interests and cross device matching through Google accounts, and not to use the data for ad personalization. For visitors Google locates in the European Economic Area, the United Kingdom or Switzerland, this site tells Google Analytics not to store cookies, and Google states that it then sends visit data without cookies.
Session recording. Recording how pages are used, so we can fix what is confusing. Beginning October 14, 2026, this is done with Microsoft Clarity. Clarity sets two first-party cookies on this site: _clck, which holds a pseudonymous Clarity visitor identifier and your Clarity preferences, and _clsk, which joins the pages of one visit into one session. Clarity also sets five third-party cookies that belong to Microsoft: CLID, ANONCHK, MR, MUID and SM. Microsoft describes MUID as identifying unique web browsers visiting Microsoft sites, and states that it is used for advertising, site analytics and other operational purposes. Microsoft states that for visitors it locates in the European Economic Area, the United Kingdom or Switzerland, Clarity sets none of these cookies without a consent signal, and this site sends none. We do not use Clarity to advertise to you.
Call tracking. Matching a call to the visit that led to it. Beginning October 16, 2026, this is done with CallRail, whose script sets first-party cookies on this site: calltrk_session_id, a random identifier for your visit; calltrk_landing, the address of the page you first landed on; calltrk_referrer, the page that referred you; and calltrk_nearest_tld, which records the domain the other three are set on. CallRail's settings for this site keep them for 180 days, and CallRail states that these cookies are first-party and do not track you across other sites. Section 3 describes what the script sends.
That is the whole list. This site runs no advertising or retargeting pixels. The third-party scripts on this site are Google Analytics, Microsoft Clarity and CallRail's call tracking script, each described above. We have set Google Analytics to keep user-level and event-level data for 14 months; Google keeps aggregated reports, such as monthly visit counts, after that. Microsoft states that it keeps Clarity recordings for 30 days, or for 9 months if we label a recording or mark it as a favorite, and keeps aggregated click and heat map data, including the addresses of the pages viewed, for 9 months. CallRail states that it keeps web visitor sessions, call records and call recordings for 25 months and then deletes them, and that deleted data can remain in its backups for up to 90 more days. Neither Google Analytics nor Clarity is tied to your name, email or phone number: those fields are masked before upload to Clarity and never sent to Google Analytics, and we never pass Google or Microsoft your name, your contact details or any identifier of our own. The CallRail script sends none of them either; what CallRail receives when you call is described in section 3. For how each company handles this data, see the Google Privacy Policy and the Microsoft Privacy Statement.
You can block or delete cookies in your browser settings. Google offers a browser add on that stops Google Analytics on every site that uses it, at tools.google.com/dlpage/gaoptout. Microsoft states that you can opt out of Clarity on every site that uses it by selecting Microsoft on the Digital Advertising Alliance opt out page at optout.aboutads.info. You can also turn on Global Privacy Control in a browser that offers it; this site loads neither Google Analytics nor Clarity when it sees that signal. The same signal stops the CallRail script, as section 3 describes. This site does not change what it loads in response to the older Do Not Track setting, and Microsoft states that Clarity does not respond to it either. Blocking cookies or analytics does not affect your ability to use any form or tool on this site.
9. Calls and text messages
By providing your phone number, you agree to receive text messages from Family Law of North Texas. Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of any service, and you can withdraw it at any time by replying STOP to any message, by telling us on a call, or by emailing us using the details in section 17.
We use phone numbers you give us to respond to your inquiry. We do not sell or share phone numbers or SMS consent with third parties for their own marketing.
10. Your privacy rights and how to use them
Depending on where you live, privacy law may give you rights over the information a business holds about you. Rather than sort visitors by state, we extend the following rights to everyone who contacts us through this site, whether or not a statute requires it:
Access. Ask what personal data we hold about you and get a copy.
Correction. Ask us to fix data that is wrong or incomplete.
Deletion. Ask us to delete personal data we collected about you.
Portability. Ask for a copy in a portable, machine readable format.
Opt out. Opt out of targeted advertising, of any sale of personal data, and of profiling that produces legal or similarly significant effects. We do none of these today, so an opt out request will confirm that rather than change anything. To opt out of analytics, session recording and call tracking cookies, use the steps in section 8.
No retaliation. We will not deny you service, charge you differently, or give you a lesser experience for exercising any of these rights.
To make a request, email us or call the office using the details in section 17, and say what you want us to do. We will verify that the request is really coming from you, usually by confirming details of the inquiry you originally submitted, before we act on it. We respond within 45 days and will tell you if we need a reasonable extension.
If we decline your request, we will tell you why, and you may appeal by replying to that response. We will decide the appeal within 60 days. If we deny the appeal, you may complain to the Texas Attorney General at texasattorneygeneral.gov.
Three limits are worth stating plainly. We cannot delete information we are required to retain, including records tied to a conflicts check or to a matter we were engaged on. We also cannot delete a single Clarity recording on request: recordings carry no name or contact detail we could match to a request, Microsoft states that one visitor's data can be deleted only by deleting a site's entire Clarity project, and Microsoft deletes recordings on the schedule in section 11. Google Analytics data is likewise held by Google under random identifiers rather than your name; if you sent us an inquiry, the identifiers stored with it are deleted along with it, and Google deletes the analytics data itself on the schedule in section 11. And if you are or were a client of the firm, information about your representation is governed by our professional duties and by our engagement agreement rather than by this section.
11. How long we keep information
Inquiries that do not become matters. Kept for as long as needed to run a conflicts check and to follow up, and then no longer than our records policy requires.
Assistant transcripts and call recordings. Retained for quality assurance, for safety review, and so we can answer a later question about what was said. We keep them only as long as they serve those purposes, and we delete them on request, subject to the conflicts and legal hold limits above.
Call tracking records. CallRail states that it keeps web visitor sessions, call records and call recordings for 25 months and then deletes them automatically, and that deleted data can remain in its backups for up to 90 more days. We can ask CallRail to delete a specific record sooner, which is how the deletion request in section 3 is carried out.
Public records look-up results. The address and property record we retrieve for a phone number are kept for 90 days from the day we retrieve them, and are then deleted automatically. What was copied into an inquiry record in our client relationship management system is kept with that record, under the first item above.
Analytics and session recording. We have set Google Analytics to keep user-level and event-level data for 14 months, after which Google deletes it; aggregated reports, such as monthly visit counts, are kept longer. Microsoft states that it keeps recordings made with Microsoft Clarity for 30 days, or for 9 months if we label a recording or mark it as a favorite, keeps aggregated click and heat map data for 9 months, and then deletes them, including backups.
Client files. Governed by our engagement agreement and by Texas record retention obligations, not by this policy.
12. Security
This site is served over TLS. The chat transcript database is not reachable from any browser: it is written only by our server using a credential that never leaves the server, and row level access is denied by default. Intake email goes to firm controlled inboxes. Access to intake records is limited to staff who need it.
No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. That is one more reason not to send sensitive detail before an engagement agreement exists.
13. Children
This site is directed to adults. We do not knowingly collect personal information from children under 13. Family law matters frequently involve children, and an adult may need to tell us a child name or age in order to describe a matter. We treat that information as part of the adult inquiry. If you believe a child has given us information directly, contact us and we will delete it.
14. Links to other websites
This site links to courts, statutes, bar resources, and other outside pages. We do not control those sites and this policy does not apply to them. Read their policies before giving them information.
15. Visitors outside the United States
The firm practices in Texas and this site is operated in the United States. If you visit from outside the United States, information you submit is transferred to and processed in the United States, where privacy law differs from the law where you live. Submitting information to us means you understand that.
16. Changes to this policy
We update this policy when the site changes. The effective date at the top tells you which version you are reading. Material changes will be announced on this page before they take effect. Continuing to use the site after a change means you accept the updated policy.
17. How to contact us
For any privacy question, or to make a request under section 10, reach us at:
Responsible attorney: Halina Radchenko, Family Law of North Texas, LLC. Principal office: Plano, TX. Texas Bar #24063262. This website is legal advertising material. It does not provide legal advice.